Refund and Cancellation Policy
Last Updated: February 5, 2026
At Alankar, we check every piece of jewellery for quality before it is shipped to you to
ensure that you get the best. This Refund and Cancellation Policy outlines our procedures for refunds,
cancellations, and payment terms. By purchasing from us, you agree to the terms outlined in this policy.
1. Purchase Agreements
By placing an order on our website, you agree to purchase the products in accordance with these terms.
Order confirmation determines the final details of your purchase, including price and shipping.
2. Payment Terms
We accept payments via standard secured payment gateways. Full payment is required at the time of
purchase for all online orders.
3. Refund & Return Eligibility
Our refund policy is as follows:
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 2 days of delivery.
- We will require photographic evidence of the damage.
- Upon verification, we will offer a replacement or a full refund.
Return Policy:
- We accept returns for unworn and undamaged items within 7 days of delivery.
- Items must be returned in their original packaging with all tags attached.
- Return shipping costs are the responsibility of the customer, unless the item was defective.
Non-Refundable Items:
- Custom-made or personalized jewellery.
- Items bought on sale or clearance.
- Earrings (for hygiene reasons), unless defective.
4. Cancellation Procedure
If you wish to cancel an order, please follow these steps:
- Submit a cancellation request via email to contact@alankaronlinehub.shop immediately after placing
the order.
- If the order has not yet been shipped, we will process the cancellation and issue a full refund.
- If the order has already been shipped, it cannot be canceled and must be treated as a return.
5. Refund Processing
If a refund is approved:
- Refunds will be processed using the original payment method.
- Processing time may take 7-14 business days, depending on your payment provider.
6. Contact Information
If you have any questions about this Refund and Cancellation Policy, please contact us at:
Alankar
Shop no 21, Tardeo AC market, Tardeo Road
Mumbai, Maharashtra 400034
Email: contact@alankaronlinehub.shop
Phone: +91 9934869932
