Refund and Cancellation Policy

Last Updated: July 1, 2023

At Alankar Online Hub, we strive to provide the highest quality of service to our clients. This Refund and Cancellation Policy outlines our procedures for refunds, cancellations, and payment terms. By engaging our services, you agree to the terms outlined in this policy.

1. Service Agreements

Before commencing any project, we enter into a service agreement with our clients that outlines the scope of work, deliverables, timeline, and payment terms. This agreement serves as the primary document governing our business relationship.

2. Payment Terms

Our payment structure typically follows this format:

• Initial Deposit: 40-50% of the total project cost is required upfront before work begins.
• Progress Payments: Depending on the project size and duration, we may require milestone payments at specific project stages.
• Final Payment: The remaining balance is due upon project completion and before the final deliverables are released.

For ongoing services such as maintenance or support, payment terms will be specified in the service agreement, typically on a monthly or annual basis.

3. Refund Eligibility

Our refund policy varies depending on the nature of the services provided:

Web Development, App Development, and Software Development:

• If we fail to deliver the agreed-upon services as specified in the service agreement, you may be eligible for a full or partial refund, depending on the stage of the project.
• If you cancel a project after work has begun but before completion, refund eligibility will be determined based on the amount of work completed and resources allocated.
• Once a project is completed and delivered according to the agreed-upon specifications, no refund will be provided.

Digital Marketing and SEO Services:

• Due to the ongoing nature of these services, refunds are generally not provided for work that has already been performed.
• If you cancel a service subscription, you will not be billed for future periods, but no refund will be issued for the current billing period.

IT Support and Maintenance:

• For prepaid support plans, a pro-rated refund may be issued for unused service time if you cancel before the end of the service period.
• For one-time support services, no refund will be provided after the service has been rendered.

4. Non-Refundable Items

The following items are generally non-refundable:

• Domain registration fees
• Hosting fees paid to third-party providers
• Licensed software or themes purchased specifically for your project
• Third-party integration costs
• Consultation fees for services already provided

5. Cancellation Procedure

If you wish to cancel a service or project, please follow these steps:

1. Submit a written cancellation request via email to contact@alankaronlinehub.shop.
2. Include your name, project details, and reason for cancellation.
3. Our team will review your request and respond within 3 business days.
4. If approved, we will provide details of any refund amount (if applicable) and process the cancellation.

6. Cancellation Fees

Depending on the stage of the project and resources allocated, the following cancellation fees may apply:

• Cancellation before work begins: No fee (full refund of deposit)
• Cancellation after work begins but before 25% completion: 25-50% of the total project cost
• Cancellation after 25% but before 50% completion: 50-75% of the total project cost
• Cancellation after 50% completion: 100% of the total project cost (no refund)

7. Refund Processing

If a refund is approved:

• Refunds will be processed using the original payment method, when possible.
• Processing time may take 7-14 business days, depending on your payment provider.
• For international payments, additional processing time may be required.

8. Project Delays and Extensions

In the event of project delays:

• If delays are caused by Alankar Online Hub, we will work to expedite the project at no additional cost to you.
• If delays are caused by the client (such as delayed feedback or content provision), we reserve the right to adjust the project timeline and potentially the cost, depending on the impact.
• Force majeure events (such as natural disasters or unforeseen circumstances) may result in adjusted timelines without penalty to either party.

9. Dispute Resolution

In the event of a dispute regarding refunds or cancellations:

• We encourage clients to first discuss the issue directly with their project manager or our customer service team.
• If a resolution cannot be reached, mediation may be suggested before pursuing legal action.
• Any legal proceedings will be governed by the laws of India and conducted in Jaipur, Rajasthan.

10. Changes to This Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Policy periodically.

11. Contact Information

If you have any questions about this Refund and Cancellation Policy, please contact us at:

Alankar Online Hub
Shop No 431, Near Bus Stand, Jamuna Nager Road
Sanganer, Jaipur, Rajasthan, 302011
Email: contact@alankaronlinehub.shop
Phone: +91 78918 45382